Quality Assurance & Control training course is designed to develop the delegates’ skills in quality assurance and control and give them the best practices they require to implement different types of quality programmes, including Total Quality Management (TQM), within their organization. Quality assurance and control are integral components of a quality management system that ensure that the product or service being delivered meets the customer’s expectations.Quality assurance and control systems provide guidance on principles, methods, and best practices for organizations to strive for excellence in everything they do. Quality management is a leadership practice that has a positive impact on the entire work environment. Effective leaders build a solid foundation that allows them to develop truly committed employees with high morale and improved performance, providing employees with opportunities for participation, problem solving, and teamwork, it creates a level of motivation within each employee.Implement the principles and concepts inherent in a Total Quality Management (TQM) approach to managing a manufacturing or service organization.
Understand the philosophies--including similarities and differences--of the gurus of TQM in order to better evaluate TQM implementation proposals offered by quality management organiza­tions and consultants.
Successfully implement process improvement teams trained to use the various quality tools for identifying appropriate process improvements.
Assess exactly where an organization stands on quality management with respect to the ISO 9000 quality management standard and the Baldrige Award criteria.
Develop a strategy for implementing TQM in an organization.
Day 1 - A Process Approach to Managing Quality
An introduction to quality management systems
The new ISO high level structure for management systems standards and links with the framework for the new ISO 9001:2015
The process approach
The organisation as a set of inter-related processes
Risk and opportunities in your quality management system
Day 2 - Designing and Implementing ISO 9001:2015
The PDCA approach
Risk based thinking
The organisation and context
Needs and expectation of interested parties
The significance of effective leadership in a quality management system
The role and responsibilities of leaders in the new ISO 9001:2015
Day 3 - Planning and Operating ISO 9001:2015
Establishing policies
Planning for a quality management system
Addressing risk and opportunity within a quality management system
Supporting your system – resources and competence
Operations, planning and control
Day 4 - Performance Monitoring, Quality Assurance and Analysis
Measurement and monitoring of processes
Measurement and monitoring of products
Measurement and monitoring the satisfaction of interested parties
Analysis and reporting of data
Continual improvement of the system
Continual improvement of the organisation
Day 5 - Internal Audit as a Management Tool
Management and planning of an internal audit
Auditing in practice
Opening meetings
Collecting data
Feedback on the audit
Audit reporting