<p style="text-align:justify"><span style="color:#000000">The standard covers all aspects an organisations activities, including: identifying its key processes, defining roles and responsibilities, its policies &amp; objectives, risk and opportunities and documentation requirements. It also covers the importance of understanding &amp; meeting customer requirements, satisfaction and communication, resource requirements, training. Product &amp; process planning, design processes, purchasing, production &amp; service, monitoring and measurement of products &amp; processes, internal audit, management review, and improvement processes.</span></p>

<p style="text-align:justify"><span style="color:#000000">ISO 9001 is based on the following eight Quality Management Principles, which are incorporated within the requirements of the standard, and can be applied to improve organisational performance:</span></p>

<ul>
	<li style="text-align:justify"><span style="color:#000000">Customer focus,</span></li>
	<li style="text-align:justify"><span style="color:#000000">Leadership</span></li>
	<li style="text-align:justify"><span style="color:#000000">Engagement of people</span></li>
	<li style="text-align:justify"><span style="color:#000000">Process approach</span></li>
	<li style="text-align:justify"><span style="color:#000000">Improvement</span></li>
	<li style="text-align:justify"><span style="color:#000000">Evidence basis decision making</span></li>
	<li style="text-align:justify"><span style="color:#000000">Relationship management</span></li>
	<li style="text-align:justify"><span style="color:#000000">Continual improvement</span></li>
	<li style="text-align:justify"><span style="color:#000000">Factual approach to decision making, and</span></li>
	<li style="text-align:justify"><span style="color:#000000">Mutually beneficial supplier relationships</span></li>
</ul>

<div style="color: rgb(0, 0, 0); font-family: Segoe, "><strong><span style="color:#000000">Why take ISO 9001 Certification?</span></strong></div>

<ul>
	<li style="text-align:justify"><span style="color:#000000">Increases the reputation of the company.</span></li>
	<li style="text-align:justify"><span style="color:#000000">Demonstrates the commitment to quality and customer satisfaction</span></li>
	<li style="text-align:justify"><span style="color:#000000">Improves internal communications, efficiency and resilience of change</span></li>
	<li style="text-align:justify"><span style="color:#000000">Marketing advantage increased business</span></li>
	<li style="text-align:justify"><span style="color:#000000">Improved efficiency and profitability</span></li>
	<li style="text-align:justify"><span style="color:#000000">Increased customer satisfaction</span></li>
	<li style="text-align:justify"><span style="color:#000000">Documented system provides useful reference</span></li>
	<li style="text-align:justify"><span style="color:#000000">Enables the organisation to become more cost effective</span></li>
	<li style="text-align:justify"><span style="color:#000000">Improved records in case of litigation</span></li>
	<li style="text-align:justify"><span style="color:#000000">Responsibilities of personnel clearly defined</span></li>
	<li style="text-align:justify"><span style="color:#000000">Improved control during periods of change or growth</span></li>
	<li style="text-align:justify"><span style="color:#000000">Improved performance from suppliers</span></li>
</ul>
